At Lil’ Mama’s Creations, we want you to feel good about your purchase. Because many of our items are handmade and may be custom or made-to-order, please review our policy carefully before placing your order.
Returns
We accept returns on eligible non-custom items within 7 days of delivery.
To be eligible for a return, the item must:
Be unused and in its original condition
Be returned in the original packaging when possible
Not be marked as custom, personalized, final sale, or clearance
Non-Returnable Items
The following items are not eligible for return or refund unless they arrive damaged or incorrect:
Custom or personalized items
Made-to-order items
Waistbeads
Earrings or body-worn items if added later
Clearance, sale, or final sale items
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery at cheydene@lilmamacreations.com
.
Please include:
Your order number
A description of the issue
Clear photos of the item and packaging
We will review the issue and work with you on a replacement, store credit, or refund when appropriate.
Refunds
Once your return is received and inspected, we will notify you if your refund is approved.
Approved refunds will be sent back to your original payment method. Please allow several business days for your bank or payment provider to process the refund.
Return Shipping
Customers are responsible for return shipping costs unless the item was damaged, defective, or the wrong item was sent.
Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
We do not guarantee exchanges, but if you received a damaged or incorrect item, please email us and we will do our best to make it right.
Contact for Return Questions
For order concerns, returns, or refund questions, please contact:
(435) 213-8585
