Frequently Asked Questions
What kind of products do you sell?
Lil’ Mama’s Creations offers handmade accessories including bracelets, anklets, necklaces, waistbeads, and keychains.
Are your items handmade?
Yes. Our items are handmade with care, which means slight variations may happen from piece to piece.
Do you offer custom orders?
Yes, custom orders may be available depending on the product. If you want to discuss a custom order, please contact us before placing your order.
How do I contact you about my order?
For order questions, updates, or concerns, email:
cheydene@lilmamacreations.com
How long does processing take?
Processing times may vary depending on the item and whether the order is custom. Please allow additional time for handmade and personalized orders.
Do you accept returns?
We accept returns on eligible non-custom items within the time listed in our Return / Refund Policy. Custom, personalized, and certain body-worn items may not be eligible for return.
What if my item arrives damaged?
Please email cheydene@lilmamacreations.com
within 3 days of delivery with your order number and clear photos of the item and packaging.
Do you ship everywhere?
At this time, shipping availability depends on the shipping options listed at checkout.
Do you offer free shipping?
If free shipping is available for your order, it will appear at checkout.
Can I pick up my order locally?
Local pickup may be available depending on your location and current store settings. If offered, you will see that option during checkout.
How can I get general help?
For general support, email:
support@lilmamacreations.com
How can I contact you for general business questions?
For general information, email:
info@lilmamacreations.com
